SHIPPING & RETURN POLICY
Shipping
All orders are processed with 1 to 3 business days. Business days are Monday to Friday excluding national holidays.
Orders will be shipped via UPS Ground for FREE. 3 Day Select and 2nd Day Air shipping are available at an additional cost.
You will receive an email with tracking once the shipping label is printed.
Returns
We want you to be happy with your product from The Tough Woman, so if you are not totally satisfied we may process a return for you.
We are happy to accept returns of most new, unopened products and gently used products purchased from our website at thetoughwoman.com within 30 days of delivery. Gently used and undamaged products must be at least half full when returned, and with the original box and/or packaging.
To return a product, please send an email to info@thetoughwoman.com with your order number and reason for return, and we will provide a return authorization and mailing information. We cannot ensure that we will be able to properly locate and handle your return or exchange without the return authorization and the correct return address. We recommend that your return or exchange is sent via FedEx, UPS or insured Parcel Post for your protection and to ensure prompt delivery. We're sorry, but any shipping fees paid at the time of purchase are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
If you are shipping an item over $75, we recommend that you use a shipping service with reliable tracking, or that you purchase shipping insurance. We cannot guarantee that we will receive your returned item.
We reserve the right to limit or refuse a refund request if, after inspection, the returned products do not comply with this Return Policy or we find evidence of fraud, return abuse, or other manipulative behavior that may compromise our Return Policy.
Refunds
Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days. Refunds are credited to the original form of payment used when the order was placed on thetoughwoman.com.